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Zoom: One year on, is it safe to use?
Security | Zoom
Until last month, its privacy policy contained this statement:. Zoom has since updated its privacy policy , but the phrasing still gives the organisation room to use personal information in a variety of ways. Crucially, that includes using third-party trackers and surveillance-based advertising — which if not selling your data is certainly sharing it. Zoom has been hurriedly addressing the myriad security flaws that have been unearthed in recent weeks, which is perhaps a sign that its developers were, at best, careless.
Unfortunately, the suddenness with which employees were requested to work from home meant that organisations needed quick solutions. Zoom has taken accountability for many of its security and privacy failings, which is always a positive step. Likewise, it has implemented several controls to improve its security posture, such as password-protecting meetings by default and adding a waiting room feature, which allows the host to select who can enter a meeting.
But perhaps the most important thing it did was to advise users on things they can do to stay safe. Remember when the UK government was criticised for holding a cabinet meeting on Zoom? However, in the wake of criticism, Zoom added end-to-end encryption for its subscribers — and will be extending the feature to all users from July.
However, Yuan released a statement on June 17 saying that the organisation had changed its decision after speaking with civil liberties groups, child safety advocates, encryption experts, government representatives and users. If you find yourself facing a cyber security disaster, IT Governance is here to help.
Our Cyber Incident Response service provides the help you need to deal with the threat, as our experts guide you through the recovery process. They are either PDFs or websites. At Cyber Management Alliance, we regularly conduct Cyber Crisis Tabletop Exercises for clients including banks, councils, sporting organisations, pharmaceuticals and more.
Before the Covid pandemic, we conducted most tabletop exercises at the customer site or in special offsite locations. Since the beginning of March , we switched all cyber tabletop sessions to remote and started using Zoom. At that time it was the only one that offered breakout room functionality, a feature we rely on for successful tabletop and incipient response testing exercises.
For the record, we have also used MS Teams and Google Meet for conducting crisis tabletop exercises without too many issues. Consequently, most, if not all staff, are out of office, at home or travelling. Pandemic or not, testing of Incident Response Plans through a virtual conference room only makes sense. In our opinion, Zoom is pretty seamless, it rarely has technical glitches if everyone has a decent internet connection, you can share screens, put people in waiting rooms or breakout rooms, making it ideal for managing a cyber crisis, especially in the current business environment.
Better Alternatives to Zoom? Yes, there are too many to list here. Here are some others that we use regularly. Like all software applications there will be known vulnerabilities and there will be Zero day exploits for each. Please read the UK and US government guidance on how to ensure you better secure your video conferencing connections including, you guessed it, using common sense. You can also consider our Breach Readiness Assessment to evaluate if your business is prepared to deal with a cyber-attack.
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